Terms & conditions for the use of the website Visitanddo.com
The hereafter T&C for the use of the website vistanddo.com will regulate the purchasing and supply of the services that Visitanddo.com, brand of Rios Travel S.L. (hereafter, visitanddo.com) will provide through this Website. The data of RIOS TRAVEL are the following:
RIOS TRAVEL S.L.
Calle Emilio Hurtado 14, 29004, Málaga
1.- Acceptance of the general conditions of use and access to the website
By contracting the services of visitanddo.com, the Users accept these General Conditions of Use, which define the rights and obligations of visitanddo.com and the Users within the framework of the Website.
These are the General Conditions of Use applicable to the use of the Website (without prejudice to the fact that specific conditions may exist for certain services) and to the contracting of services and replace any other conditions, except by prior agreement and in writing between visitanddo.com and the user.
For access to the Website, the registration of the User will not be required. However, in order to contract the services offered by visitanddo.com, payment by credit card and buyer identification will be required. In some cases, by express need of the activity, also the names and data of all the participants, such as for the visit of the Alhambra of Granada or the ferries that cross the Strait for Tangier.
2.- Object of the website:
vistitanddo.com has developed this Website to offer Users a reservation service for activities, transfers, excursions and guided tours in the area of influence of the Costa del Sol.
Likewise, visitanddo.com offers through its website a collection and transfer service that allows Users to have a private vehicle that picks them up and transfers them from one point to another, within the destination city in which you are located. (Mainly between Airport and hotels in the area, or vice-versa).
Therefore, visitanddo.com is limited exclusively to offering through the website a reservation service of activities, excursions, guided visits and transfers, on the Costa del Sol, which are directly executed by Ríos Travel S.L., Wholesale agency, operator of Excursions & Transfers on the Costa del Sol.
3.- Booking on visitanddo.com and registration on the website
In order to make reservations through the website, Users will have to provide their personal data (name, surname, e-mail, telephone and mobile), or in their case the data of the person in whose name the reservation is reserved, activity or transfer, so that visitanddo.com can make the reservation requested by the User.
In virtue of these General Conditions of Use, the Users declare to provide true, exact, current and complete information about their identity, or, if applicable, about the person in whose name the activity or transfer is reserved. In this sense, Users will be responsible for the accuracy of the data provided to visitanddo.com and for any consequence that may arise from errors in the information provided.
In accordance with the foregoing, Users must immediately notify visitanddo.com through the email firstname.lastname@example.org., any improper use of their User name and / or password, due to circumstances such as theft, loss or unauthorized access to them, so that visitanddo.com can proceed with its cancellation or blocking and / or disqualification as soon as it shows the improper use and purchase of services. While such events are not reported, visitanddo.com will be exempt from any liability that may arise from the improper use of the names of Users or passwords by unauthorized third parties.
By accepting these General Conditions of Use the User declares to be over 18 years of age and have full capacity to understand and accept the content of these Conditions. In case the user is under 18 years of age, he will need the effective consent of his parents, guardians or legal representatives for the acceptance of the provisions of these General Conditions. In the latter case, please contact visitanddo.com at the following address: email@example.com so they can analyze your specific case.
visitanddo.com warns that it will not assume any responsibility in case the User contracts the services of visitanddo.com in breach of the provisions of the preceding paragraphs.
4.- Specific conditions regarding the reservation of activities, excursions and guided visits
The reservations made by each User through the Website are subject to the specific conditions that apply to each activity, excursion or guided tour. The User may find these conditions in the description page of each of these services, as well as in the confirmation email sent by visitanddo.com once the reservation has been made.
4.1.- General conditions applicable to all reservations.
In general, the reservation of activities, excursions and guided tours that visitanddo.com promotes through the website is subject to the following conditions:
The dates and times of the activities, excursions and guided visits published on the website have been pre-established by the suppliers and do not allow any type of modification. Users may modify the data of their reservations provided that the conditions of the activity, excursion and / or guided tour allow. To make this change, the User will have to click on the link found in the reservation confirmation email sent by visitanddo.com or go directly to send a request to firstname.lastname@example.org.
The minimum advance time for each reservation varies depending on the activity, excursion and / or guided tour you wish to reserve. This particular aspect can be seen in the tab of the activity on the website. Visitanddo.com informs you that it is not possible to book an activity earlier than indicated in the corresponding activity file.
To book an activity, excursion or guided tour privately, please contact visitanddo.com via email to email@example.com. The reservations made by each User through the website are subject to the specific conditions that apply to each activity, excursion or guided tour. The User may find these conditions in the description page of the Website for each of these services, as well as in the confirmation email sent by visitanddo.com once the reservation has been made.
4.2.- Specific conditions related to the information of the activity, excursion and / or guided tour.
The duration and all the necessary information for the enjoyment of the activity, excursion and / or reserved guided tour, is detailed in the description card of each service. On the website, as well as in the confirmation email sent to you by visitanddo.com, the following information will appear: meeting point, date, time the bus will be on, with a margin of plus / minus 15 minutes.
In the confirmation email, in addition to providing all the information of the reserved service, visitanddo.com will provide the User with a voucher or booking voucher for the service contracted so that the User can present it on the bus or minibus guide or the driver, prior to start of the activity.
It is essential that users are punctual and present themselves at the meeting point at the time and date indicated on their voucher, since all activities, excursions and guided tours are scheduled to leave at a specific time and it is not possible to change the starting time.
If once in the place of destination the Users had any question in relation to the reserved service, and in particular, with the meeting point of the activity, excursion or visit, Users may contact the provider at the contact number that appears in the voucher that visitanddo.com gave them at the time of booking confirmation.
visitanddo.com will not assume any responsibility if the User does not present this voucher before the guide / driver or in the activities that indicate the obligatory nature of carrying a passport or identity document, and the User does not take it with them.
5.- Specific conditions of the reservations of the transfers
Each of the transfers offered by VISITANDDO.COM on the Website are subject to certain specific conditions, which Users may consult in the description form of the transfer in question (located on the website), or in the confirmation email sent by visitanddo.com when you have made the reservation.
Without prejudice to the foregoing, Users must take into account the following points:
There are no supplements for luggage: The prices of the Website of visitanddo.com are final and do not have any supplement for carrying the luggage, as long as it has a place in the reserved vehicle. The price indicated on the Website is per person.
Private service: The transfer service offered by visitanddo.com is private, so the vehicle can only be used by Users who have contracted this service. In this case the prices are per vehicle.
Vehicle seats: The number of seats indicated on the website is the maximum number of people who can travel in the vehicle in addition to the driver. Keep in mind that children occupy a place just like adults do.
Pick-up time: In the transfers originating from the airport, the User must indicate the scheduled arrival time of their flight. In the transfers that originate in a specific point of the destination, the User must indicate the location and time in which he wants to be collected.
Modification of the reserved transfer: The User can modify the transfer as long as the conditions of the service he has hired allow it. In any case, the User can make the corresponding modification through a link provided by visitanddo.com in the service confirmation email.
Contact with the driver: In the email confirming the reservation made by the User, visitanddo.com will detail the name, email and emergency number of the Transport Provider, in case the User does not find the driver or has any problem. The shuttle service (Shuttle type) can make several stops on the contracted route to pick up or drop off passengers, although the maximum stipulated, except for operating exceptions, will be 8 stops in one journey.
6.- Economic contracting conditions
The reservation of services of visitanddo.com will be understood as formalized once the Users have completed and accepted the reservation form of the activity or transfer.
The prices will be those indicated by visitanddo.com at the time of the reservation of the activity or transfer that the User has chosen. In general, visitanddo.com makes the full payment through the Website, through secure payment gateway.
These prices are expressed in Euros (€), including taxes, and the total amount will be indicated at the time of definitive confirmation of the service contract. The payment can be made by credit or debit bank card (Visa or Mastercard) or any other means that is implemented in the future. The possibility of payment by bank transfer is feasible after agreement.
After booking the reservation, Users will receive a confirmation email confirming the payment of the contracted service.
visitanddo.com must be notified of any undue or fraudulent charge on the card used for the purchase or through the email firstname.lastname@example.org in the shortest period of time possible so that VISITANDDO.COM can carry out the necessary procedures.
7.- Cancellation policy
Each of the services promoted by visitanddo.com on the website (activities, excursions, guided tours and transfers) has a specific cancellation policy, which the User may consult in the description of the activity (on the Website) ), as well as in the confirmation email that visitanddo.com sends you once you have made the reservation.
As a general rule, up to 24 hours before the start of the service, the reservation can be cancelled, except the excursion to Granada with a visit to the Alhambra, which will be 3 days prior to the start of the service. If it is cancelled within those 3 days, the cancellation fee will be 100% of the amount of the tour. El Caminito del Rey, for availability of tickets and schedules, up to 48 hours before the service, can be cancelled without cost. After that period, the amount will be 100% of the cost of the excursion.
In accordance with the above, and by accepting these general conditions of use, users declare to have read and expressly accepted this cancellation policy and agree to the cancellation conditions of the activity or transfer they book through of the website.
8.- Conduct on the website
Users undertake to make a lawful, diligent, honest and correct use of all information or content accessed through the website, and all under the principles of good faith and respecting at all times the current legislation and the present General Conditions of Use. In particular, but without limitation, Users shall not:
Communicate data that are not true, exact, complete and / or updated, or access the Website using the name, identifying data or password of another User or supplant any person or identity.
Use the Website for fraudulent purposes, or related to criminal offenses or illicit activities of any kind.
Introduce or disseminate computer viruses that may cause unauthorized alterations of the contents or systems of the Website.
Create a Profile or use the Website to use or reuse illegal, offensive, pornographic, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of copyrights, trademarks or confidentiality, privacy or any other right, in other words injurious or reprehensible to third parties.
Download, send or distribute any other content or applications that may violate any legislation in force or that violate any right of any party.
visitanddo.com reserves the right to deny any attempt to access the Website or cancel user accounts, in cases where there is an incorrect use of the Website in accordance with the provisions of this clause.
9.- Opinions, comments, communications and other contents
Users who have booked activities, excursions, guided tours and / or transfers through VISITANDDO.COM may publish their opinions and ratings on the visitanddo.com Facebook. (https://www.facebook.com/Visitanddocom-1259801877486413/
To do this, visitanddo.com will send an email to the User, when the activity or transfer has already been completed, so that he can assess the experience and the service provided to him by visitanddo.com.
When visitanddo.com receives the opinion and evaluation of the User, it will review it and publish it as soon as possible on the Website.
In any case, visitanddo.com will publish the opinions of the Users provided that the content thereof is not illegal, obscene, abusive, threatening, defamatory, invades the privacy of third parties, or is otherwise objectionable to third parties, and provided that whose content does not incorporate advertisements or links to other websites and / or the opinion does not correspond to the valued service.
In particular, visitanddo.com reserves the right not to publish those opinions whose content may include the following expressions:
Discriminatory expressions: In no case will expressions that go against an individual and that violate the principles of the right to honour, personal and family privacy, the image and dignity of the person be permitted. Any type of discriminatory publication is prohibited, be it for reasons of race, sex, religion, opinion, nationality, disability or any other personal or social circumstance.
Illegal activities: Content is not allowed to promote illegal activities or to incorporate obscene or defamatory content.
Violence: It is expressly prohibited that opinions contain expressions that promote violence and / or that include, without limitation, sexual violence or violence against animals and people.
Degrading content: Those opinions or comments that are intimidating, threatening, degrading or promoting violence against a specific person or a group of persons are not allowed.
10.- Exclusion of responsibility
By way of example, but not limiting, visitanddo.com is not responsible for the following circumstances:
a) Cancellations made after the deadline by the Users. visitanddo.com will not be responsible in any way for returning the amounts paid by its Users when they have not fulfilled the cancellation period established in the cancellation policy applicable to each service.
b) Delays or errors committed by Users to reach the meeting point of the activity, excursion or transfer reserved. That is, visitanddo.com will not assume any responsibility if the User loses the activity or the reserved transfer due to lack of punctuality and / or for not being in the corresponding meeting point. The used vehicles have monitored their stops, schedules and situation by GPS, they are registered at all times.
c) Of the cases in which the guide / driver denies the User access to the activity, excursion and / or guided tour when it does not carry the corresponding voucher printed on paper and / or downloaded to his mobile phone or tablet.
d) Damages and thefts that affect Users and their property during the enjoyment of activities, excursions and guided tours and / or during the journey of the contracted transfer service.
e) Of the injuries, damages and accidents that the User may suffer during the enjoyment of the activity, excursion, guided tour and / or reserved transfer, as well as of those injuries, damages and accidents suffered by the User prior to the service and that has prevented enjoyment of it.
f) Of the cases in which the vehicle reserved for the transfer does not go to the collection point when the information provided by the User about the times and collection point is erroneous or misleading.
g) The loss of flights, trains, buses or any other means of transport, as a result of not having requested the transfer service with the recommended period of time recommended by visitanddo.com. The User is solely responsible for knowing the departure time of your flight / train / bus and requesting the collection service with sufficient time.
h) Loss of flights, trains, buses or any other means of transport, as a result of the development of the visit, tour or excursion has been extended for any reason. The User is solely responsible for knowing the departure time of your flight / train / bus and leaving the visit, tour or excursion at the time you consider.
i) Meteorological conditions in which the Supplier carries out the activities, excursions and guided tours reserved by the Users. Under no circumstances will visitanddo.com be responsible for these circumstances, so the service will be understood correctly rendered. The Caminito del Rey or the Tangier excursion can be cancelled due to bad weather. In all cases, if the cancellation is made before the departure, 100% of the ticket amount is returned. If the cancellation is made once the excursion has begun, for example, cancellation of the ships of the Strait, an attempt will be made to return the proportional part of the ferry, but there will be a cost for the kilometres made on the bus to Tarifa.
j) Likewise, visitanddo.com does not grant any guarantee nor is it liable, in any case, for any damages of any kind that may arise from accessing or using the content or the Website. Among others, and by way of example and not limited, visitanddo.com is not responsible for the following circumstances:
j1. Lack of availability, maintenance and effective operation of the website and / or its services or contents, as well as the damages and losses of any nature that may be due to lack of availability or continuity of the operation of the website.
j2. Technical failures attributable to third parties or force majeure that prevent the proper functioning of the website.
j3. Cases of force majeure, understood as the failure, suspension or interruption of services or use of the website, as a result of blocking the Internet network, actions or omissions of third parties, or any other causes or circumstances independent of the will of visitanddo.com that prevent the normal use of the website.
j4. The illicit, negligent, fraudulent use, contrary to the terms of these General Conditions of Use, or to the good faith, of the website, by the Users.
11.- Intellectual property
11.1.- Intellectual and Industrial Property related to the website owned by visitanddo.com.
All rights to the content, design and source code of this website and, in particular, including, but not limited to, all rights over photographs, images, texts, logos, designs, trademarks, trade names, data that they are included in the website and any other intellectual and industrial property rights are the property of visitanddo.com, or of third parties that have expressly authorized visitanddo.com to use them on the website.
For this reason and in virtue of the provisions of Legislative Royal Decree 1/1996, of April 12, approving the revised text of the Intellectual Property Law, regulating, clarifying and harmonizing the current legal provisions on the matter (in further, “Intellectual Property Law”), as well as Law 17/2001, of December 7, Trademarks and complementary legislation on intellectual and industrial property, reproduction, transmission, adaptation, translation, distribution is expressly prohibited , public communication, including its method of making available, all or part of the contents of the website, in any medium and by any technical means, unless expressly authorized in writing by visitanddo.com.
visitanddo.com does not grant any license or authorization of use of any kind on its intellectual and industrial property rights or on any other property or right related to the website, and in no case will it be understood that the access and navigation of the Users implies a waiver, transmission, license or total or partial cession of said rights by visitanddo.com.
Any use of these contents not previously authorized by the User will be considered a serious breach of the rights of intellectual or industrial property and will give rise to the legally established responsibilities.
11.2.- Intellectual Property relative to the opinions of the Users published in the Facebook of visitanddo.com
Since the website allows the publication of opinions, Users grant visitanddo.com a universal license, without restrictions and free of charge for the use, distribution, public communication, adaptation and reproduction of said opinions. Through the aforementioned visitanddo.com license, you may transform, adapt and ultimately use the opinions of the Users for purposes of advertising and promotion on the websites and social networks owned by visitanddo.com.
visitanddo.com reserves the right to make as many modifications as it deems appropriate in these General Conditions of Use, in which case they will be previously notified to the Users. These modifications will be valid from its publication on the website.
13.- Safeguard clause
All the clauses or extremes of these General Conditions of Use must be interpreted independently and autonomously, not affecting the other stipulations in case one of them has been declared void by judicial decision or final arbitration resolution. The affected clause or clauses will be replaced by another clause or clauses that preserve the effects pursued by the General Conditions of Use.
14.- Jurisdiction and legislation the applies
These General Conditions of Use will be governed by Spanish legislation. In case of dispute over the interpretation, execution or validity of these General Conditions of Use, the Courts and Tribunals of the User will be competent.
In accordance with the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of online consumer disputes, visitanddo.com also informs you that, In the event of a dispute, Users who are a resident of the European Union may access the “Online Platform for Conflict Resolution” developed by the European Commission, in order to try to resolve, out of court, any dispute arising from the provision of services by a party of visitanddo.com.
To access the “Online Platform for Conflict Resolution” you can do so through the following link: http://ec.europa.eu/consumers/odr/
In any case, visitanddo.com states that the User has a Claim Form through which you can make any complaint or claim in relation to the services provided by visitanddo.com.
(In case of litigation, the Spanish written version applies as the unique valid legal text)
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